I sold a uv nail lamp on Ebay and the buyer is asking for a refund 4 months later help?

Question

I sold a uv lamp on Ebay four months ago and the buyer is now saying it's not working and demands a refund.
They have also threatened to report me to ebay saying the lamp may be a fake.
I myself bought it off ebay to use on my own nails but my partner bought me a more expensive one ,so i never got round to using it.
I sold it on ebay in its sealed condition and the buyer left me positive feedback 3 weeks later.
I have been worrying about this, can anyone advise?

Answer 1

That's a difficult one if you didn't state a return policy, but I think you'll be okay. They have left you positive feedback, which indicates that they were happy with what they bought, and 4 months is a very long time to ask for a return. I'm not even sure if they can open a dispute after that length of time.



I wouldn't worry, and I definitely wouldn't refund them.



You can now also report unreasonable buyer behaviour, so I would consider doing that.

Answer 2

The buyer gave you positive feedback before so they were obviously happy with the lamp and it was working well - if anything is wrong with it now then it's probably due to a fault of theirs and not yours. There's not a lot they can do, and even if they report you to ebay, as the buyer was satisfied when the item was bought there isn't a lot that ebay can do about it either.. Try looking at the buyer's feedback as they may have said similar things to someone else in the past - in which case you would probably be justified in reporting them and not vice versa :)

Answer 3

Ebay and paypal have a time limit on returns - ebay is now a 60 day return policy. Even if you've set a refund policy or a no-refund policy they can make a claim within that time. They've passed that. Ebay supports the buyer but this refund request is way beyond the policy limit. I believe the buyer won't be able to open a case against you because of the length of time that's passed. And it's apparently a common ruse for people to suddenly claim that it's a fake in order to facilitate the refund. I think you're okay but in the event you are forced to do this, don't issue a refund until the item is returned to you. Here's the link to ebay customer support - I'd suggest contacting them to be sure. http://pages.ebay.com/help/account/contact-customer-support.html



If they had the buyer protection plan the policy is different but here's the link to managed returns

http://pages.ebay.com/help/sell/return-process.html



http://www.theonlineseller.com/2012/03/27/upcoming-ebay-return-policy-change-causes-uproar/

Answer 4

Go online to Ebay - Customer Support - Resolution Centre and put it to them. I think 4 months is too long to come back with a request for a refund. Anything could have happened to the item in that time.

Answer 5

Stop worrying. It is far too late for eBay or PayPal to show any interest at all.



She probably won't be able to use the manufacturer's guarantee (because that applied to you when you bought the lamp and the guarantee isn't usually transferable to the next purchaser) but that's not your problem.

Answer 6

No on the two counts. you are able to in uncomplicated terms leave feedback as much as 60 days after the transaction and till you're a save and gave a years guarantee then there is not any case there the two. he's purely attempting it on.